S
theStaccDev Raman's phone · SMS
Thu 12 Nov · 11:20 am
2-star Google review. Nothing is posted. Meera will call you at 2:00 pm to agree a reply.
J. Ortiz left 2 stars on Google: "Quote took a week to arrive."
Reply a different time if 2:00 doesn't work.11:20 am
J. Ortiz left 2 stars on Google: "Quote took a week to arrive."
Reply a different time if 2:00 doesn't work.11:20 am
2 is fine11:26 am
Thanks Dev. Meera will call at 2:00 pm from (316) 555-0147.11:26 am
Behind the scenesNeeds a person
1–3 stars: interrupt, never an auto-reply. P1 and the review rule. Doesn't count toward the 2-a-day cap.
Not sent to Tina. P5: Tina replies to 4- and 5-star reviews only. This one is Dev's and Meera's.
Meera gets the review, the quote dates and a draft reply. The draft is for the call. It posts only after Dev agrees the exact words.
The first line says what happens and when. P8: a person is already on it. Dev's only job is to keep 2:00 pm free.